We studied their critical business requirements, from procurement to operations and maintenance, and attended key internal meetings to build a picture of how the business functions. We also arranged a series of workshops with primary teams to forge consensus and understand key issues and challenges.
A priority for us was to improve information flow and to cut out duplication, with our mapping techniques helping to align micro and macro processes across the supply chain, leading to new efficiencies across our client’s building estate. The project controls and metrics we developed helped to quantify the impact of changes, and allowed the supermarket to reward those in the supply chain who adapt to the new ways of working.