Night time replacement of a gantry on the Runcorn
Bridge, UK. Mott MacDonald has had a long running involvement in
maintenance of the bridge as engineer for owner Halton Borough
CouncilTo minimise our customers’ and our own exposure to
risk we have developed a holistic approach to risk management
encompassing the company’s strategy, its processes and procedures,
and the attitudes and behaviours of its staff.
We see commercial, safety and environmental performance, and the
quality of our solutions and service, as inseparable. By working to
safeguard against loss in any one of these areas, we aim to deliver
success in them all. By making risk an everyday concern of each and
every one of our people we seek to continuously improve the success
of our projects and our customers.
Our unique approach to risk management, CLASS, requires strong
Communication and Leadership, Assurance of quality, appropriate
Staff competence and effective Supervision. CLASS is designed to
prevent systemic failure, extreme examples of which include the
Chernobyl nuclear disaster, the collapse of US energy giant Enron
and the Deepwater Horizon oil spill in the Gulf of Mexico. We
emphasise that all losses, great and small, share common causes.
Effective risk management employs all of the CLASS principles to
protect our projects, customers, the environment, the public and
CLASS training is mandatory for all staff and forms a component of
each employee’s annual review, which is designed to chart their
achievements, pinpoint needs and set new objectives. CLASS messages
are regularly reinforced through Group publications, events and
meetings. CLASS has contributed to Mott MacDonald’s
industry-leading safety record, continuing growth, strong
performance in delivering award-winning projects and high levels of
customer satisfaction – 7% ahead of our nearest competitor.
Embedding the right behaviour
Every manager is expected to show strong leadership in applying
CLASS appropriately and effectively. Each employee is asked to
question how they can improve their behaviours and attitudes to
risk. Our mandatory risk awareness training is geared to the needs
of staff at different stages as they progress through their
Robust structure and strategy
Our internal ownership enables us to take a long term view, acting
in the best interests of our customers and our staff. Carefully
planned diversification has created a broad base to our business,
protecting the company as a whole against market
Taking account of local social, political, economic, legislative
and environmental conditions, our systems for identifying and
managing risk and our strategic response to risk are continually
tailored to the markets in which we work.
Project-specific risk control
We have developed an industry-leading approach to project review
called Peer Assist that complements the Group’s mandatory quality,
environment and safety management system. Led by an experienced
mentor, the project team discusses concerns, exchanges ideas and
challenges assumptions to flush out and resolve safety, technical
and commercial issues.
Strengthened by industry-leading IT and data management
By establishing Group-wide IT platforms we promote common working
practices, strengthening internal management processes, enhancing
knowledge exchange and aiding efficient project delivery. Our IT
and data management are supported by an information security system
conforming to international standard ISO 27001, introduced in early
Goals for 2010/11
Further reinforce our CLASS approach to risk management throughout
the Group. Make decisions based on knowledge of the risks.
All new staff are inducted into our CLASS method for risk
management and 85% of staff globally have now received training.
CLASS has been incorporated into professional development reviews
for all staff.
Goals for 2011/12
Maintain emphasis on the CLASS risk management approach. Make
decisions based on knowledge of the risks.