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Terms and Conditions – Publications

Company registration details

Mott MacDonald Group Limited
Registered in England: Number 1110949
Registered office:
Mott MacDonald House,
8-10 Sydenham Road
Croydon
Surrey CR0 2EE
United Kingdom
VAT registration number: GB 523 7656 36

Cookies

Mott MacDonald Group (the 'Group') would like to place cookies on your computer to help us make this website better. To find out more about these cookies, see our privacy notice below.

How we use your information

This privacy notice tells you what to expect when Mott MacDonald Group websites collects personal information. It applies to information we collect about:

  • visitors to our websites
  • people who use our services, e.g. who subscribe to our newsletter or request a publication from us · job applicants and our current and former employees.

For more detailed information relating to Cookies, please see our Group policies

Shipping Policy

United Kingdom

How long will the goods take to arrive?
Standard delivery to the UK usually takes between 5-7 working days.

How will the goods be delivered?
All items are sent by recorded delivery and will require a signature upon receipt of the parcel.

Delivery rates for the goods
Delivery of goods within the UK is free of charge. For our purposes the UK includes England, Wales, Scotland, Northern Ireland and all BFPO addresses.

VAT
VAT will be charged on all delivery rates. Delivery to the UK is free of charge therefore no VAT will be added to the delivery. VAT is added to all of our products and services with the exception of certain book items.

Refund Policy
For any returns the cost of delivery will not be refunded. For more information on our refund policy please click here.

International

How long will the goods take to arrive?
Standard delivery to international destinations usually takes between 7-10 working days.

How will the goods be delivered?
All items will be sent by DHL. Each delivery will be fully tracked and will require a signature upon receipt of the goods.

VAT
For countries outside of the EU no VAT will be added to your order. However if you order products or services from within the UK, VAT will be charged. Orders received from countries that are a part of the EU will be charged VAT at the current UK rate. Trading businesses within the EU will not be charged VAT if they can provide Mott MacDonald Limited with a VAT number. VAT is not added to certain book items.

Refund Policy
For any returns the cost of delivery will not be refunded. For more information on our refund policy please click here.

Delivery rates
All items for international deliveries will be charged according to their weight and the shipping zone that your country belongs to.

Shipping Zones

Our zones refer to:

Zone 1
Belgium, Channel Islands, France (Paris), Germany (Cologne & Frankfurt), Ireland Republic of, Luxembourg, Netherlands.

Zone 2
France (All other locations), Germany (All other locations).

Zone 3
Austria, Denmark, Finland, Greece, Italy, Portugal, Spain, and Sweden.

Zone 4
Andorra, Bulgaria, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Monaco, Poland, Romania, Slovakia, Slovenia.

Zone 5
Canada, Mexico, and USA.

Zone 6
Belarus, Canary Islands, Gibraltar, Liechtenstein, Norway, Switzerland, Turkey, and Ukraine.

Zone 7
Australia, China people’s Rep, Hong Kong, Iceland, Indonesia, Japan, Korea, Rep of (South), Macau, Malaysia, Philippines, Russian Federation, Singapore, Taiwan, Thailand, and Vietnam.

Zone 8
Armenia, Azerbaijan, Bosnia Herzegovina, Brunei, Croatia, Georgia, India, Jordan, Kuwait, New Zealand, Oman, Qatar, Saudi Arabia, Solomon Islands, South Africa, Tajikistan, Turkmenistan, United Arab Emirates, and Yemen.

Zone 9
Afghanistan, Albania, Algeria, American Samoa, Angola, Anguilla, Antigua, Argentina, Aruba, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Cape Verde Islands, Cayman Islands, Central African Rep, Chad, Chile, Colombia, Comoros Islands, Congo, Congo, Dem. Rep. Cook Islands, Costa Rica, Cuba, Curacao, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, Gabon, Gambia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea Rep., Guinea-Bissau, Guyana, Haiti, Honduras Rep., Iran, Iraq, Israel, Ivory Coast, Jamaica, Kazakhstan, Kenya, Kiribati, Korea, D.P.R of (North), Kyrgyzstan, Lao Peoples Dem. Rep, Lebanon, Lesotho, Liberia, Libya, Macedonia, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Moldova, Rep of, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Rep of, Nepal, Nevis, New Caledonia, Nicaragua, Niger, Niue, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Puerto Rico, Reunion, Island of, Rwanda, Saipan, Samoa, Sao Tome & Principe, Senegal, Serbia & Montenegro, Seychelles, Sierra Leone, Somalia, Somaliland Rep. of, Sri Lanka, St Barthelemy, St Eustatius, St Kitts, St Lucia, St Maarten, St Vincent, Sudan, Suriname, Swaziland, Syria, Tahiti, Tanzania, Togo, Tonga, Trinidad & Tobago, Tunisia, Turks & Caicos Islands, Tuvalu, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Virgin Islands (British), Virgin Islands (US), Zambia, Zimbabwe.

Standard delivery rates for each weight and zone
Zone
KGs123456789
0.5£12.45£13.35£14.94£15.39£18.27£21.03£24.33£25.86£30.03
1.0£16.35£17.07£19.35£19.86£20.88£24.69£29.10£31.77£36.15
1.5£17.46£18.84£21.69£22.23£22.83£26.85£31.53£35.19£40.05
2.0£18.57£20.61£24.03£24.60£24.78£29.01£33.96£38.61£43.95
2.5£19.68£22.38£26.37£26.97£26.73£31.17£36.39£42.03£47.85
3.0£20.67£23.97£28.53£29.16£28.41£33.00£38.64£45.15£51.45
3.5£21.63£25.50£30.69£31.35£30.18£34.95£41.13£49.45£55.23
4.0£22.59£27.03£32.85£33.54£31.95£36.90£43.62£51.75£59.01
4.5£23.55£28.56£35.01£35.73£33.72£38.85£46.11£55.05£62.79
5.0£24.51£30.03£37.11£37.86£35.49£40.83£48.60£58.41£66.63


Rates can vary from time to time and are subject to periodic review, if you are unsure of any detail please contact us.

Refund policy

Books and other printed matters

If for any reason you are unhappy with your purchase, you can return or it to us within 10 days after the delivery date and a refund will be given. We will not refund the cost of delivery connected to your purchase. The product must be in its original condition with any packaging intact. Seals and shrink wrap should not be opened if you wish to return your purchase. Opened items can be returned if they are faulty. Any items that are damaged or are a wrong item must be returned to Mott MacDonald Limited within 30 days. If the item is not returned to us within 30 days, you will be charged for the original order and the replacement.

Online subscriptions

No refund policy is offered for this service. We reserve our right to cancel any online service at any time. Should we decide to do so we will advise you in writing and refund any subscription fees you have paid pro rata to the duration remaining on the same.

This refund policy does not affect your statutory rights.

Privacy and Security Policy

We are not able to identify you or gain personal information unless you submit this information using one of the on-line response forms. Any information submitted to us from an on-line response form on the site will be used by staff at Mott MacDonald Limited to respond to your enquiry, and in accordance with the UK Data Protection Act 1998 you agree to Mott MacDonald Limited processing any such information. We never release personal details to any companies, organisations or individuals without your prior consent, except as required by law, or similar circumstances. However, as with any Internet transmission that is not encrypted, the risk of disclosure to unintended third parties exists.


Mott MacDonald Limited reserves the right to use automatic tracking systems on its site, collecting information about visitors without identifying individuals, so that we can collate statistical information. This information is useful in monitoring our effectiveness in promoting the site, reviewing its technical specification and assessing its usefulness.

This privacy policy applies to this site only and does not extend to any sites linked from the Mott MacDonald Limited site.

Copyright

The content of this site, including but not limited to text, graphics, images and software, is protected by copyright under both English and other national laws. Mott MacDonald Limited retains all right, title and interest in and to the content, all copies thereof, and all copyrights and other proprietary rights therein.


Except for downloading and printing a small number of copies of the content for your personal use only, you may not sell, transfer, reproduce, transmit, distribute, perform or display such content without the express consent of Mott MacDonald Limited. The content is subject to change without notice at the discretion of Mott MacDonald Limited.

The trademarks, logos and service marks displayed on this site are the property of Mott MacDonald Limited and other parties unless stated otherwise. Users are prohibited from using them for any purpose including, but not limited to, use as meta tags on other pages or sites on the Internet without the written permission of Mott MacDonald Limited or such third party that may own them.

Links

Mott MacDonald Limited may provide links to other useful websites. Please be aware that external sites may have different security and privacy policies to ours, over which we have no control. These other websites may provide opinions, recommendations or other information from various individuals, organisations or companies.


The links are provided solely as a convenience to you and not as an endorsement or recommendation by Mott MacDonald Limited of the content on such third-party websites. In providing such links, we do not investigate the content of such information. Mott MacDonald Limited does not endorse, guarantee, warrant or recommend the accuracy of such information or necessarily subscribe to any such opinions or recommendations. If you decide to access linked third-party websites, you do so at your own risk. Further, to the extent that you make use of any link to any other website on the Internet, the disclosure, reproduction, sale or distribution of information contained thereon may be prohibited.

Disclaimer

Mott MacDonald Limited has taken every care in the preparation of the content of this site. However, to the extent permitted by applicable law, we do not represent or warrant the accuracy or reliability of any of the information or content contained on, distributed through, or linked, downloaded or accessed from this site.

Mott MacDonald Limited reserves the right in its sole discretion, but without any obligation, to make amendments or improvement to, or withdraw or correct any error or omission in any portion of the content without notice.

To the fullest extent permitted by applicable laws, Mott MacDonald Limited hereby excludes liability for any claims, losses, demands or damages of any kind whatsoever with respect to the content including, without limitation, direct, indirect, incidental or consequential losses or damages, whether arising from loss of profits, loss of revenue, loss of data, loss of use or otherwise, and whether or not the possibility of such loss has been notified to us. The foregoing will apply whether such claims, loss or damages arise in tort, contract, negligence, under statute or otherwise. However, your statutory rights are not affected.

Whilst we will endeavour to provide an uninterrupted service due to the nature of the internet we make no warranties and/or representations regarding the availability of any online services we offer. For example there will be times when maintenance will need to be carried out on our website, which will result in the unavailability of our website for certain periods of time.

You agree to indemnify, defend and hold harmless Mott MacDonald Limited from and against any claims, losses, damages, liabilities, costs and expenses, including, without limitation, reasonable attorneys' and experts fees and costs, as incurred, arising in any manner out of your use of (including the suitability of the operating systems you use to run any services on this website), or inability to use, any services contained on the website.

These terms and conditions shall be governed by and construed in accordance with English law. If any provision therein shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Cancellation Policy

Payment policy

We accept payments online via our website or over the telephone by credit/debit card. We also accept payment by invoice. No goods or services will be provided to you until we receive cleared funds.

Credit/Debit card
From August 2010 we will be providing an online facility that securely connects to HSBC and facilitates secure processing of credit card transactions online. If you prefer to make payment over the telephone, we can process the transaction on your behalf. Please be aware that we are only able to process the transaction over the telephone whilst you are on the telephone in person. This is due to requirements of data protection and credit card fraud prevention. We do not store any of your credit card details on our system. All your details are entered directly to a secure connection with HSBC.

We are unable to process any payment for orders taken over the telephone on your behalf in your absence.

Invoice
You can request to pay by invoice when ordering through the website or over the telephone. All invoices are normally payable within 30 days. In the case of product, materials, goods these will be dispatched upon receipt of full payment. In the case of online subscriptions, full payment is required at the time of purchase or 10 working days prior to the date the subscription commences. Invoices must be paid by cheque or BACS. Cheques should be made payable to Mott MacDonald Limited. Refund and cancellation policies apply.

Refund policy for books and printed matter
If for any reason you are unhappy with your purchase, you can return or it to us within 10 days after the delivery date and a refund will be given. We will not refund the cost of delivery connected to your purchase. The product must be in its original condition with any packaging intact. Seals and shrink wrap should not be opened if you wish to return your purchase. Opened items can be returned if they are faulty. Any items that are damaged or are a wrong item must be returned to Mott MacDonald Limited within 30 days. If the item is not returned to us within 30 days, you will be charged for the original order and the replacement.

Refund policy for online subscriptions
Payment is due immediately when purchased online through Credit/Debit Card. If you choose to pay by invoice you will need to make contact with us via email or in writing. Payment will be required in advance of any product or service being supplied. In the event of force majeure, Mott MacDonald Limited reserves the right to withdraw any product or service.

All cancellations must be sent in writing as soon as the purchaser is aware that they are require a refund. Notification of your intention to cancel any product or service should be received by us within 10 days of purchase date.

This refund policy does not affect your statutory rights.

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