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Smart motorway / liaison manager

Job Profile

In this new role you will be the BBMM’s principal point of contact with multiple Smart Motorway (SMP’s) / Major Project (MP) schemes, you will be responsible for managing the collaborative working relationships and communications with those schemes.
In addition, there will be opportunities to take a supportive role to other colleagues within the asset management team by taking the lead on specific projects.

Mott MacDonald in a joint venture with Balfour Beatty (BBMM) deliver highway asset management and maintenance services for Highways England on the strategic road network in Area 10.
This covers 500km of motorway and trunk road and 2200 structures throughout Greater Manchester, Cheshire, Merseyside and southern parts of Lancashire.
Our objective is to ensure Highways England’s Strategic outcomes are met and in collaboration with our partners provide a safe, serviceable and reliable network to customers.

This is a fixed term role till March 2019.

Closing date for your application: 3 March 2018

We are an equal opportunity employer and value diversity at our company. We do not discriminate, and take positive steps to create an inclusive culture.

Job Description

  • Be BBMM’s Principal Point of Contact with the SMP/MP delivery partners and SMP/MP stakeholders
  • Ensure BBMM governance is in place for delivery of services to SMP / MP schemes
  • Review and co-ordinate BBMM respond to SMP / MP PCF products (e.g. MRSS, DLOA)
  • Work closely with BBMM colleagues to co-ordinate timely responses to SMP / MP request
  • Attend regular liaison meetings with SMP / MP delivery teams
  • Arrange and attend SMP / MP workshops with BBMM
  • Familiarise and reinforce the Highways England’s ‘lines-to-take’ on policies and strategies (e.g. ADMM).
  • Monitor and manage BBMM SMP / MP email inbox(s)
  • Ensure all SMP / MP requests and queries are responded to fully, clearly, accurately and courteously and as quickly as possible, but in any event within ten working days from receipt.
  • Work closely with the Communications Manager and Customer Care team to ensure they are kept up to date with schemes
  • Financial reporting

Candidate Specification

For this role, your skills profile will include:
  • Relevant background in a stakeholder liaison in a similar field
  • Full computer literacy
  • Knowledge and experience of highways asset sectors
  • Providing a quality services whilst interfacing with a wide range of stakeholders
  • Working under a quality management system
In addition, you should be able to multi-task, and manage changing priorities and maintain timetable for delivery of requests, achieving required quality standards. You will be highly organised and motivated and have a desire and capability to challenge and to be challenged. As an individual, you will have strong interpersonal and communication skills (written & oral) – must be able to communicate effectively at all levels, including members of the public and relevant authorities. Have a customer-focused approach to service delivery, along with the ability to work efficiently unsupervised and as part of a team.

If you can offer experience in any of these additional areas that would be be very advantageous:
  • Knowledge of the strategic road network
  • Knowledge of HE strategies, design standards and PCF products
  • Stakeholder management
  • Working within a matrix management structure
  • Working within a change environment
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