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Desktop engineering technical lead

Job Profile

The desktop engineering lead is part of a technical support group that focuses on high quality customer support to keep our desktop technology updated, running smoothly, and compliant with corporate requirements. We are looking for an individual that enjoys driving new technologies, leading & mentoring others, and providing excellent levels of customer service. You will provide technical leadership for the desktop engineering team by providing oversight and mentorship, designing system imaging, supporting collaboration tools, ensuring device security, and troubleshooting complex problems.

You will be based in our modern office, next to East Croydon station and will be working within the infrastructure services team and with suppliers to provide operational and project support of our global desktop infrastructure and related components. This is a permanent, full time position.

Mott MacDonald’s support services are the driving force behind our organisation enabling us to run efficiently and effectively.
The team works collaboratively to offer specialist advice, best practise, and technology to all areas of our business specifically designed for our global reach. We are an equal opportunity employer and value diversity at our company. We do not discriminate, and take positive steps to create an inclusive culture.

Job Description

Lead by example
A big part of this role will be providing direction and guidance to the Desktop Engineering team, and acting as a technical mentor. You’ll review team work to ensure quality and service expectations are met, as well as desktop engineering incidents and requests meet SLA expectations. Importantly, you’ll help develop roadmaps for each person, and need to inspire technicians by providing ideas for them to consider for their roadmap.
It’s vital that you lead by example to foster quality as a service, and ITIL-centric mindsets.

Be a technical expert
This role is wide-ranging. You’ll drive the creation of system imaging and automated software deployments through tools such as Microsoft SCCM, PDQ, and PowerShell; manage software, hardware, and security related releases; prepare, test, and release software application and security updates to production; participate in applications testing and projects, and lead as required; support escalated technical issues with imaging, patch and security management, windows, and mobile devices; work closely with internal support groups and external service providers to resolve incidents and requests; and create and maintain documents, procedures and knowledge base articles.

Candidate Specification

Most importantly, you must have experience leading a team in a desktop support environment within a large global company. You need to have extensive hands on experience providing helpdesk and desktop support for Windows in an enterprise environment, both phone and desk side. We want someone who has strong troubleshooting skills with Windows 7 & 10 and mobile devices, and is an expert in desktop imaging, deployment, automation, and software packaging. Current hands-on experience with Active Directory and Windows Group Policy administration, and experience with Device Lifecycle Management is essential. Ideally, you’ll be Microsoft certified.

Required technical experience:
  • Window 7 & 10
  • Microsoft SCCM administration
  • Microsoft MDOP Products such as MBAM, DART and AGPM
  • Citrix XenApp
  • Microsoft Bit locker
  • Microsoft Direct Access and Windows VPN
  • Microsoft DNS, DHCP, VPN
  • Microsoft Hyper-V
  • Microsoft InTune.

During the recruitment process we also want to find out you:
  • Are an expert in operational practices, and will continuously implement solutions to improve efficiency
  • Have a good understanding of common IT infrastructure platforms, operating systems, and tools
  • Can provide technical leadership to a team of technical staff
  • Have experience working to SLAs and KPIs
  • Will propose new solutions, tools, and techniques, and make recommendations
  • Are a great communicator, and problem solver.
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