IT Analyst - Network Services

The infrastructure individual will be based in our Global IT Operations Centre based in Bengaluru, working in shifts covering follow the sun model. The individual will be working within the IT Infrastructure Services team and with suppliers to provide operational IT related activities (incident/problem/change management) and actively collaborate with Service Delivery team members of the Global Network and Data center services team within the IT department.

Duties:

• Delivers a highly efficient, effective and available services to the business according to agreed business requirements and service levels within specialist areas of expertise, including but not limited to Network and security infrastructure, Datacenters and server rooms
• Provides regular written updates on all tickets, assists the team with same and provides regular reports
• Provide Incident, Problem, Change, Knowledge, Event Management, Request Fulfilment capabilities within the Infrastructure Team.
• Cover system monitoring, alerting, and remediate issues accordingly
• Assists in updating documentation and ensuring that it reflects the exact systems configuration.
• Assists with the configuration management and auditing of all infrastructure Services.
• Builds and maintains relationship with the Global and Regional teams and attend regular meetings with the Global functions

Accountabilities 

• Effective Incident, problem and change management functions with regards to assigned services
• Perform day-to-day activities and checks as part of the on-going maintenance of the assigned services. Ensures that they are carried out in a timely manner and a forward schedule of maintenance and upgrade is implemented.
• Escalation with suppliers as and when required.
• Proactive and reactive monitoring of systems and monitoring services
• Auditing of Network Infrastructure & Data Centre services
• Effective system performance/capacity monitoring for all Network & Data Centre Services
• Participation in post implementation/major incident reviews

Candiadte Specification:

Formal Education & Certification 

• University degree or diploma - Desirable
• ITIL v3/v4 Foundation Certification - Highly Desirable
• Cisco CCNA/CCNP - Desirable
• Microsoft, Citrix and/or any type of Network Certification - Desirable
• CheckPoint, Cisco or Fortigate Firewall Certification, Cisco Meraki - Desirable

Technology 

• Network Infrastructure (WAN/LAN/VOIP/MPLS/SIP)
• Data Centre & Server Room Infrastructures - Desirable
• Checkpoint, FortiGate, Barracuda, Cisco & Cisco Meraki Firewall technologies
• Exposure to Cloud hosted proxy services like Zscaler
• MPLS & VPN Links (especially IPSEC LAN<>LAN VPNs)
• Remote Access services (Windows VPN, Direct Access etc)
• knowledge of LAN Switching and TCPIP (including DHCP, DNS)
• Experience troubleshooting and diagnosing network issues on cloud-based services -Desirable

Knowledge and Experience 

• Minimum of 5 years’ experience in Network & Access environment.
• Experience working in an ITIL environment - Desirable
• Ability and experience of working across diversity of BU divisions and IT functions - Desirable

Personal Attributes

• Should be able to demonstrate the following proficiency: 
• Excellent spoken and written English skills
• Excellent people skills and communication
• Ability to think logically, examine situations, solve technical problems
• Ability to manage and prioritise tasks and activities with minimum supervision
• Logical and methodical approach to problem solving 
• Ability to effectively communicate with all levels of the business
• Managing internal / external relationships
• Able to participate as a member of a multi-disciplined team

We can offer (subject to Company’s policy):

- Agile and safe working environment

- Competitive annual leave and sick leaves

- Group incentive scheme

- Group term life insurance, Workmen’s compensation and Group medical insurance coverage

- Short and Long-term Global employment opportunities

- Global collaboration and knowledge sharing

- Digital Innovation and Transformation

Equality, diversity and inclusion

We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.

Agile working

At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team and personal commitments. We embrace agility, flexibility and trust.