Clicky

Locale : Global (English)
X
Create document Page
added
Remove
page
Add
page
Review document
/
Page Added
Collected
Pages
Create

Productivity Applications Delivery Specialist

Job Profile

Mott MacDonald’s support services are the driving force behind our organisation enabling us to run efficiently and effectively.
The team works collaboratively to offer specialist advice, best practise and technology to all areas of our business specifically designed for our global reach.

Our Productivity Applications Delivery Specialist will work as part of a team to ensure the stable and efficient delivery of the services within the Productivity Applications Delivery Team, with an emphasis on the components of the Microsoft 365 service / Office 365 Service.

We are an equal opportunity employer and value diversity at our company. We do not discriminate, and take positive steps to create an inclusive culture.

Job Description

Scope of Position:

Work as part of a team to ensure the stable and efficient delivery of the services within the Productivity Applications Team, with a particular focus in assisting in the production and dissemination of service description documents and monitoring incident resolution rates across the Productivity Applications Delivery and Operations teams.
Key Duties and Responsibilities:
  1. Providing level three and four support for products in the portfolio of services provided by the Productivity Applications Delivery Team, with an emphasis on the components of the Microsoft 365 service / Office 365 Service.
  2. Providing level three and four support for products in the portfolio of services provided by the Productivity Applications Delivery Team, outside of the Microsoft suite.
  3. To take ownership of selected services within the Productivity Applications Delivery Team portfolio and move them through their service lifecycle.
  4. Develop long strategies, continual service improvements to facilitate the improvement of Productivity Applications through the service lifecycle.
  5. Proactively seek out information from the Microsoft Community to ensure that we are aware of the roadmap for the Microsoft 365 service / Office 365 Service.
  6. Ensure compliance with Mott MacDonald standards, policies, and regulations. To work effectively with the Change Manager to ensure change does not happen outside of the Change Control process.
Performance measures:
  • Business engagement metrics
  • Achieving IT KPI’s that include Incident Management, Service Request, Problem, Change, Availability, and Capacity measurement
  • The creation and adoption of Knowledge Base articles
  • Providing peer training
  • Customer satisfaction
  • Project/work package delivery: time, cost, and quality
  • Yearly performance review.


Candidate Specification

Knowledge, Skills and Experience

Essential:
  • Minimum 5 years of experience of working in an IT Applications team.
  • Understanding and experience of an IT Applications support model
  • Broad knowledge of Productivity Applications especially the Office 365 components, including but not limited to:
  • The Office 365 tenant
  • SharePoint Online
  • Exchange Online
  • Office 365 Groups
  • Microsoft Teams
  • OneDrive for Business, including the sync client
  • Office 365 Pro Plus
  • Experience of IT service management processes.
Desirable:
  • Minimum 2 years of experience of in an IT Applications team as part of a multinational organisation
  • Membership of the Microsoft 365 Club / Office 365 Club or similar
  • Experience in service ownership
  • Microsoft Office 365 MVP
  • Basic Project Management skills
  • Business Analysis skills
  • Application development skills
  • Microsoft IT certifications
Personal attributes:
  • Excellent English communication skills – verbal and written.
  • Excellent interpersonal skills.
  • A motivated team player to work as part of the team to meet deadlines.
  • Superior analytical, evaluative, and problem-solving abilities.
  • Logical and analytical approach to problem solving and finding solutions.
  • Ability to multi-task and prioritize when under pressure with proven track record in achieving SLAs.
Formal Education & Certification:
  • A relevant degree or equivalent is highly desirable or a BE/B Tech/MCA from a reputable institute.
  • MCSA or MCSE or relevant certification in Microsoft Office 365 is desirable
  • Business Analysis Diploma or equivalent is desirable
  • PRINCE 2 Foundation level is desirable
  • ITIL V3 foundation is desirable.
icon-arrow-down-smlicon-arrow-left-lrgicon-arrow-left-smlicon-arrow-right-lrgicon-arrow-right-smlicon-arrow-up-smlicon-championsicon-closeicon-downloadicon-educationicon-emailicon-grid-viewicon-languageicon-link-toicon-list-viewicon-locationicon-login-registericon-minusicon-moreicon-phoneicon-plusicon-recently-viewedicon-searchicon hashkey-facts-corner-sashquote-underlinesocial-icon-facebooksocial-icon-googleplussocial-icon-linkedinsocial-icon-twittersocial-share-icon-facebooksocial-share-icon-facebooksocial-share-icon-googleplussocial-share-icon-googleplussocial-share-icon-instagramsocial-share-icon-instagramsocial-share-icon-linkedinsocial-share-icon-linkedinsocial-share-icon-twittersocial-share-icon-twittersocial-share-icon-youtubesocial-share-icon-youtubesina-weiboMM-Shape01-Quote-ViewsMM-Shape03-Quote-LocationsMM-Shape05-Quote-ProjectsMM-Shape12-Quote-SectorsMM-Shape13-Quote-ExpertiseMM-Shape14-Quote-About-UsMM-Shape14-Quote-Careerscheckmarkicon-expand-viewicon-apply-nowmenusphereicon-cookiesicon-legalicon-registered-companiestargetrotate-screenvideo-replay-flatvideo-replayaudio-muteaudio-play