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Workplace Support Analyst

Job Profile

Mott MacDonald’s support services are the driving force behind our organisation enabling us to run efficiently and effectively.
The team works collaboratively to offer specialist advice, best practise and technology to all areas of our business specifically designed for our global reach.

This role as Workplace Support Analyst will be one that supports an effective IT functioning of our Singapore office.

We are an equal opportunity employer and value diversity at our company. We do not discriminate, and take positive steps to create an inclusive culture.

Job Description

A Workplace Support Analyst in our business will have the following responsibilities:
  • Provide on-site technical support for desktop PCs – both software and hardware.
  • Support for audio visual, video conferencing and multi-purpose audio-visual facilities required.
  • Set up computers and install software systems
  • Support in-house applications
  • Perform basic hardware moves and changes
  • Record and manage all incidents and client requests in the ticket-tracking system
  • Ensure timely resolution of issues
  • Report to managers of project progress, significant problems and expected delays
  • Documentation of products and processes

Candidate Specification

As an experienced front end support provider for desktop and hosted services you must have experience in handling office setups and working with global teams. Any additional skills towards desktop engineering, SCCM, Networks and team lead experience will be a plus.
  • Higher Diploma/ Degree holder in Computer Science or relevant discipline
  • At least 1-year working experience in the IT industry
  • Experience in Deskside support/ IT customer service delivery, preferably with engineering and consulting firm
  • ITIL V3 Foundation Certificate
  • In-depth knowledge of supporting Microsoft Windows OS configuration, Desktop Administration, Microsoft Office 365, Polycom, Skype of business
  • Basic understanding of network and server-side infrastructure
  • Experience in project execution
  • Good written and verbal communications skills in English, knowledge of the second language is plus
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