As part of our role we calculated the capacities of existing facilities based on current process transaction times and levels of service. We then assessed the minimum queue times that the current facilities could support while assessing the impact of the following proposed levels of service on facilities.
- Check-in – ten minutes economy, five minutes bag drop, three minutes CIP.
- Security search – five minutes economy, one minute fast track.
- Immigration – ten minutes EU, 20 minutes, non-EU.
To complement the assessment we also identified potential process improvements or advances in technology that would assist the airport in meeting the proposed levels of service.
A key challenge involved analysing all available data effectively as it was outdated. To counter this, we ran the model several times, modifying the data according to our insight gained at similar airports. Using knowledge this way allowed us to prepare a quality report to assist the airport.
Value and benefits
- Our prior involvement at the airport meant that we understood the operation and had less of a learning curve to cover, saving the client time and money. Re-use of a CAST model from previous studies also reduced costs without compromising the quality of the service.
- These factors combined with our extensive knowledge of operational research techniques meant that we were able to deliver a quality report despite the age of the data and the tight timescales.