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CMDTE service provision

For those occasions you hope will never happen...

Centralised Maintenance Depot Terminal (CMDTE) is Highways England’s bespoke IT system which monitors and records faults with approximately 7500 emergency roadside telephones (ERTs). The agency needed a flexible, cost-effective management service to keep ERTs in service.

Support being given to a girl and woman whose vehicle has broken down
Adding value
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Adding value We’re working closely with the HA to deliver resource friendly remote access for effective management, rapid response and the minimisation of environmental impact from service provision.
Image credit Highways Agency

Client
Highways England
Expertise
Systems maintainer

Solution

Utilising our IT expertise and tools via secure remote access to the client’s hosting location, we provide a first-line technical help desk. We provide service and system reporting and dissemination of ERT site data. We provide the configuration manager role for all CMDTE system components, checking that system upgrades and software deployments are right first time. We support the ongoing maintenance of all the system’s assets and documentation, including monitoring security community information and applying security system updates as required.

Outcome

Our continual review of service processes and methodology has helped identify potential improvements as well as cost savings. This project aims to maintain CMDTE’s hardware and software services so that these are available to use when a road user’s vehicle breaks down. A key area of this contract is ensuring that CMDTE’s hardware achieves 99.5% availability and that the web service is available and secure.

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