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People moving in New York's Grand Central Station

Human factors

Our human factors team examines the different circumstances influencing people's behaviour to offer integrated design solutions which improve safety and achieve optimal efficiency, reliability and performance. We are skilled in solving real-world, people-centred design issues across a broad range of markets.

We provide the full spectrum of human factors consultancy services, from human factors management and integration, control centre and user interface design to wayfinding and human error analysis. With the ability to draw on the global, multidisciplinary resources of the Mott MacDonald Group, we're able to bring a holistic human-centred approach to any project, on any scale and in any location.  

The design of an organisation, building or system can dramatically affect how people feel and perform. So it makes sound business sense to ensure that the requirements of users are supported through a full and thorough consideration of their needs.

Applying evidence-based scientific knowledge about human capabilities and limitations we provide project teams with guidance and advice on how to achieve optimal designs for their users, be they operators, maintainers, customers or the public. This approach makes positive contributions to individuals and organisations.

Application areas

  • Control and communications centres
  • Rail environments
  • Urban transport systems
  • Aviation environments
  • Oil and gas facilities
  • Power and energy plants
  • Retail outlets
  • Recreational stadia
  • Business and office premises
  • Manufacturing and industrial facilities

Our services cover

  • Management of human factors integration
  • System usability evaluations
  • Way-finding, routing and navigational guidance
  • Control room design development
  • Human error, performance and risk assessments
  • Customer crowding and behavioural analysis
  • Integration of ergonomics into design projects  

We work within multidisciplinary project teams to ensure human factors activities are undertaken throughout key stages to influence the design. Our team includes applied psychologists, qualified ergonomists and safety-risk engineers. Mott MacDonald is a registered consultancy of the UK Institute of Ergonomics and Human Factors.

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We are more than happy to discuss any human factors issue or query you want support or advice on. Please just email