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Service delivery

In meeting the growing challenges of organizing and providing healthcare, health services are constantly seeking to demonstrate operational efficiency and maintain clinical sustainability and financial viability.

We provide a wide range of support to clients, from recommending improvements in ways of working and strengthening institutional and operational delivery, through providing direct program management support.

We have expertise in the delivery of large-scale programs designed to improve health outcomes and transform communities. We provide technical advisory services to enable the effective design of innovative and far-reaching programs in developing countries, particularly in public health.

In supporting you to continuously improve the operational delivery of care for the benefit of patients, our work focuses on clinical and nonclinical service improvements and clinical service reconfiguration with expertise at a regional, organizational, and service level.

Our key areas of focus

Institutional strengthening

We focus on building the capacity of health systems and institutions through joint analysis, diagnosis, and agreement on the way forward among our health systems experts, government health officials, health sector reform units, and other development agencies and stakeholders.

We work with you to identify what might be constraining performance. Solutions might lie in changing structures, management, financing arrangements, human resources, information systems, or the way different departments are connected. We can help you understand the right options for your specific context.

Whatever direction you take, you can be confident that with more than 25 years in both the public and private health sectors, we have the experience to support you in achieving your ambitions and more.

Service improvement, reconfiguration, and productivity

We are passionate about improving the outcomes and experience of patients. We offer expertise in service redesign and reconfiguration at a regional, organizational, and service level.

Through clinical engagement, data analysis, and reviews of best practice, we construct the case for change, make recommendations on effective service models, and profile future scenarios for clinical services, often in the context of challenging financial and political pressures.

Public health

We don’t believe you can strengthen health systems without starting with a focus on disease prevention. We have strong expertise in developing programs for noncommunicable and communicable disease control including HIV, neglected tropical diseases, and emerging viral threats.

Our global health security team works with governments to strengthen disease surveillance systems and build laboratory capacity and the human resources to maximize prevention efforts. We have particular expertise in addressing antimicrobial resistance: perhaps the biggest global health threat of our time.

Grant and program management

We can support you in the delivery of large-scale programs and provide technical advisory services to enable the effective design of innovative and far-reaching solutions.

We have delivered programs in developing countries in the areas of public health, communicable and noncommunicable diseases, nutrition, and maternal, neonatal, and child health. We manage for results, securing measurable results for the money spent and helping you reorient the focus from inputs and processes to outcomes and impact.

Asset optimization

We provide support to infrastructure owners and operators to help achieve their strategic objectives by adding long-term value and optimizing performance, to the benefit of their customers and their balance sheets.

We help develop planned strategic investment and maintenance so that assets are always in an appropriate condition and operate to the highest efficiency standards and most cost-effective performance regime. We do this by combining our skills in infrastructure planning, design, rehabilitation, and maintenance with our global experience in project management, partnering, supervising, funding, and finance.

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