IT Team Lead - Endpoints
Location/s: Newcastle, UK
Recruiter contact: Erinda Hazizi
Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices.
We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance – we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual.
Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you’re surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant.
Overview of the role
We have an opportunity for an IT Team Lead - Endpoint Services to join our global team.
The IT Team Lead - Endpoint Services will play a critical role in driving the improvement and optimisation of Mott MacDonald’s endpoint environment. This includes overseeing endpoint security solutions, managing remote provisioning through Windows Autopilot, and ensuring effective lifecycle management via Microsoft Intune. The role leads, guides, and supports a team of Endpoint Specialists, ensuring high-quality service delivery and full adherence to organisational policies and standards.
This position requires a self‑motivated individual who thrives in a fast‑paced, rapidly evolving environment and is committed to continuous learning across both technology and business domains. The successful candidate will bring deep expertise in endpoint infrastructure and management, software delivery automation, Group Policy and Intune device configurations, security solution implementation, and 4th‑line support. Working closely with Cyber Security, Information Security, Operations, and other key stakeholders, the Team Lead will help shape long-term strategies and contribute to the development of future-focused technology roadmaps.
Key responsibilities and duties include:
- Line-manage the Endpoint Services team, including setting objectives, managing performance within the connected conversations framework, providing coaching, and fostering a high‑performing, collaborative team environment
- Create an inspiring team culture, encouraging open communication and setting clear goals aligned to the team’s purpose and business priorities
- Assign tasks based on team members’ strengths and expertise, ensuring workloads are balanced and deadlines are met
- Motivate and develop the team by recognising high performance, encouraging creativity, and supporting continuous learning
- Manage and monitor endpoint activities ensuring service level targets are met
- Oversee communication and escalation processes for high‑impact endpoint‑related incidents
- Review incident analysis and service performance to drive continual service improvement initiatives
- Ensure clear, timely, and effective communication of service activities to IT staff and business users
- Oversee the design, delivery, and maintenance of Windows 11 standard builds, ensuring they remain patched, secure, and aligned with IT standards
- Ensure delivery of endpoint security solutions, including Microsoft Defender for Endpoint, EDR, and M365 security features
- Lead the management and optimisation of SCCM and Intune environments, ensuring reliability, performance, and adherence to standards
- Oversee the use of Intune, Active Directory, Entra ID, Group Policy, user profile management, and security controls to ensure a compliant service aligned to organisational frameworks
- Provide senior 4th‑line technical oversight and decision‑making for escalated issues within the endpoint technology stack
Candidate specification
Essential:
- Proven experience in managing people, developing high‑performing teams, and creating a collaborative team culture
- Experience in workload planning, prioritisation, and delegating technical tasks based on expertise and business needs
- Demonstrated ability to coach, mentor, and support technical specialists
- In‑depth knowledge of Microsoft endpoint management solutions, including Intune
- Strong understanding of Active Directory, Group Policy, and Entra ID
- Deep understanding of endpoint security solutions such as Microsoft Defender for Endpoint, Defender Antivirus, Defender for Cloud Apps, Endpoint Detection and Response, and Advanced Hunting
- Experience defining and enforcing technical standards, build baselines, compliance policies, and configuration governance
- Strong understanding of ITIL processes (including Incident, Change, Problem and Service Improvement) and demonstrable experience applying these within complex IT environments
- Experience overseeing service performance, SLTs, KPIs, and operational reporting
- Experience leading high-impact incident communications and escalations
- Excellent verbal and written communication skills, with the ability to convey complex technical concepts to both technical staff and business stakeholders
- Experience maintaining strong working relationships with Information Security, Operations, and other cross-functional teams
- Experience contributing to technology roadmaps, service improvement initiatives, and modernisation strategies
- Ability to analyse incident and service data to identify patterns and drive continual service improvements
Desirable:
- Educated to bachelor’s degree level, preferably in an IT or engineering related discipline
- Formal accreditation in ITIL v3, V4 or another best practice framework desired
- In-depth knowledge of Azure cloud capabilities, including Microsoft Graph and API integration, with experience defining how these support enterprise endpoint strategies
- Strong understanding of Windows security patching processes, anti‑malware, encryption, vulnerability management, and update compliance from a governance/oversight perspective
- Knowledge of Disaster Recovery (DR) and Business Continuity processes, ideally with experience contributing to or reviewing DR/BCP designs
- Broader awareness of enterprise infrastructure components (network, identity, security models) and how endpoint services integrate into them
- Experience contributing to technical roadmaps, service improvement plans, or modern workplace strategies
- Experience leading or supporting cross-team collaboration across Security, Operations, IT Customer Success, and Architecture
- Exposure to vendor management, licensing discussions, or product selection processes
- Experience participating in audit/compliance reviews, contributing evidence from the endpoint services perspective
Personal attributes:
- Passionate about technology and learning
- Ability to balance demands and priorities and think clearly under pressure
- Attention to detail and a focus on quality
- Excellent conflict resolution, communication, and collaboration skills
- Logical and analytical approach to solving problems
UK Immigration
Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.
Agile working
At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well-being, flexibility, and trust.
Equality, diversity, and inclusion
We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute.
Accessibility
We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at reasonable.adjustments@mottmac.com and we will talk to you about how we can support you.
We offer some fantastic benefits including:
Financial wellbeing
- We match employee pension contributions between 4.5% and 7%.
- Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary.
- Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury.
- Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing.
- As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes.
Employee Ownership
- Our employee ownership model means no external investors, just us, creating a culture of shared success.
- Our employees have a stake and a voice in our business, giving them a direct connection to our success through our personal and group performance bonuses.
- As your career grows, so does your stake, recognising your long-term impact and contribution.
- Your voice matters, with the opportunity to connect directly with senior leadership through formal channels to help shape our future.
- For our senior roles you will have a direct pathway towards ownership from day one.
Health and wellbeing
- Private medical insurance for all UK colleagues.
- Health cash plan to support you with every day health costs and treatments.
- Access to Peppy, providing free support from menopause experts for all UK colleagues.
- A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family.
- Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too.
Lifestyle
- A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme.
- Holiday entitlement increased to a minimum of 35 days after 5 years’ service.
- Variety of employee saving schemes and discounts from high-street retailers.
Enhanced family and carers leave
- Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave.
- Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay.
- Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid.
Learning and development
- Primary annual professional institution subscription.
- A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options.
Networks, communities, and social outcomes
- Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities.
- Make a difference within our communities through our social outcomes.
Apply now, or for more information about our application process, click here.