Quality

Commitment

Mott MacDonald relentlessly focuses on excellence for all our products and services.

We maintain a strong culture of quality based on transparency, trust and respect.

We use our global expertise to continually improve the quality of our products and services to meet our client’s needs.

We comply with applicable legal and regulatory requirements in every jurisdiction in which we work.

Approach

To fulfil our commitment, we:

• appoint a network of regional technical excellence leaders, digital leaders and practice leaders to deliver excellence and apply digital innovation to each assignment
• ensure competent people are working on our projects
• monitor and review performance, client feedback and learning to inform a framework of quality objectives
• operate a business management system which provides integrated governance our internal operations and projects
• work to continually improve our quality systems and practices to meet the needs of our employees, clients and business.

Our business management system meets the requirements of ISO:9001 and is independently certified in appropriate geographical locations around the world.

Responsibility

• The chief governance officer is responsible for this policy and its implementation.
• Regional general managers are responsible for the effective implementation of this policy in their regions and business units.
• Technical and digital officers and functional leads are responsible for monitoring the effectiveness of this policy and for ensuring that our quality commitments are reflected in our operational requirements.
• Project principals are responsible for the quality of our projects.
• All members of our workforce are responsible for the application of quality in their work.

Alec Pavitt
Chief governance officer