Senior Internal Communications Manager

Location/s: Croydon/ London, UK
Recruiter contact: Steven Johnston

Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. 

We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance – we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. 

Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you’re surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant.

About the business unit  
Mott MacDonald’s support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach.  

Overview of the role

The Senior Internal Communications Manager role develops and delivers business unit IC strategies that respond to business needs and contribute to business outcomes.

The role works closely with regional business units, key stakeholders and global IC teams to identify priorities and develop clear IC strategies and plans.

Working in the European IC team, you will report to the IC Lead for Europe, work across functions and business units, and coordinate the IC strategy workstream’s activity for the region’s business units.

You will also work regularly with regional marketing and creative teams, and with the wider regional and global IC function.

Key responsibilities and duties include:

• Consultancy for business units:
• • Be the main IC business partnering contact for two business units: Buildings or Transport, and Energy or Water and Environment. The final allocation will be based on the successful candidate’s experience
  • Work with unit marketing and communications leads to identify their IC needs and provide strategic advice
  • Manage requests from business units, define project requirements and turn briefs into communication and engagement strategies
  • Consider how changes are likely to be received by unit audiences
  • Advise leaders, units and functions on how to communicate with their audiences in line with regional priorities
  • Build and maintain effective working relationships with stakeholders and colleagues across the region and wider business
  • Listen to changing needs and adapt the IC approach accordingly
  • Work with regional marketing and global IC teams so regional IC strategies align with global priorities, timings and messages

• Project delivery for business units:
  • Make sure the right resources are in place to deliver unit projects and campaigns to set expectations and deadlines
  • Make sure the workstream produces high-quality communication and engagement strategies for its business units
  • Coordinate unit behavioural change initiatives with clear and consistent communication across the region, including during crises
  • Build key audience needs and perspectives into internal communication activity
  • Make sure unit messaging and IC activity align with our business plan and values
  • Set measurement approaches and report results to unit stakeholders
  • Brief IC and creative teams on unit campaign and project requirements, monitor progress and provide clear feedback
  • Bring together business functions, units, audiences and the regional IC team to build a clear view of priorities and changes
  • Contribute to workshop planning and delivery, key messages and communication plans
  • Use research and data to inform engagement and communication strategies

• Team support:
  • Work with the Senior IC Manager to prioritise and assign unit team tasks
  • Guide how the workstream works with business units
  • Promote best practice and learning from workstream activity with regional IC teams
  • Contribute to professional development and joint learning
  • Model good cybersecurity, wellbeing and safety behaviours and practices

Candidate specification

Essential:

• English to A Level standard, or equivalent experience
• Experience in an internal communications, communications or marketing role
• Able to build effective working relationships with senior stakeholders and contribute to set outcomes
• Able to develop creative ideas and content for campaigns with measurable outcomes
• Able to turn complex or technical information into clear content for different channels and audiences
• Able to manage several projects at the same time
• Experience planning and running workshops or focus groups
• Able to link communication activity to wider business priorities
• Able to identify different audience needs and perspectives
• Good speaking, writing, presentation and storytelling skills
• Able to communicate clearly with executive, technical and creative teams
• Able to give constructive advice on communication best practice, copy and storytelling
• Organised and able to keep stakeholders informed of progress
• Able to work with minimal guidance and ask for input when needed
• Good attention to detail and able to deliver quality work under time pressure
• Able to adapt to change and shifting priorities
• Able to deliver quality work on time
• Able to work well with other professionals
• Focused on customer and end-user needs

Desirable:

• University degree, college diploma or similar experience in communications or marketing
• Qualification or certification from a relevant body, such as IOIC or CIPR
• Able to ask thoughtful questions and offer constructive feedback
• Reflective and able to learn from feedback and experience
• Able to learn and apply new technologies
• Good working knowledge of Microsoft Office 365

UK Immigration

Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.

Agile working  

At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well-being, flexibility, and trust.

Equality, diversity, and inclusion 

We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute.

Accessibility

We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at reasonable.adjustments@mottmac.com and we will talk to you about how we can support you.

We offer some fantastic benefits including:

Financial wellbeing

• We match employee pension contributions between 4.5% and 7%.
• Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary.
• Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury.
• Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing.
• As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes.

Employee Ownership

• Our employee ownership model means no external investors, just us, creating a culture of shared success.
• Our employees have a stake and a voice in our business, giving them a direct connection to our success through our personal and group performance bonuses.
• As your career grows, so does your stake, recognising your long-term impact and contribution.
• Your voice matters, with the opportunity to connect directly with senior leadership through formal channels to help shape our future.
• For our senior roles you will have a direct pathway towards ownership from day one.

Health and wellbeing

• Private medical insurance for all UK colleagues.
• Health cash plan to support you with every day health costs and treatments.
• Access to Peppy, providing free support from menopause experts for all UK colleagues.
• A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family.
• Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too.

Lifestyle

• A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme.
• 10 days additional paid leave for Armed Forces Reservists and Cadet Force Adult Volunteers.
• Holiday entitlement increased to a minimum of 35 days after 5 years’ service.
• Variety of employee saving schemes and discounts from high-street retailers.

 Enhanced family and carers leave

• Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave.
• Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay.
• Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid.
• We offer policies and dedicated support to help military families balance service life with career and wellbeing.

Learning and development

• Primary annual professional institution subscription.
• A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options.

Networks, communities, and social outcomes

• Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities.
• We are proud signatories of the Armed Forces Covenant and Gold Award holders in the MOD Employer Recognition Scheme, supported by our dedicated internal Armed Forces Network.
• Make a difference within our communities through our social outcomes.

Apply now, or for more information about our application process, click here.