Technical Documentation Specialist

Mott MacDonald is a global engineering, management, and development consultancy committed to delivering impactful work that shapes the future.

We are a team of over 20,000 experts working across the world in more than 50 countries.

We are proud to be part of an ever-changing global industry, delivering transformative work that’s defining our future. It’s our people who power that performance. As an employee-owned business, we invest in creating a space for everyone to feel safe and valued and empowered with the right tools and support. 

Whether you want to pursue excellence in your specialism or broaden your experience with flexible roles across our business, you’ll be connected to a community of global experts championing you to be your best. Join us and shape your story with Mott MacDonald, where everyone has the opportunity to be brilliant.

The Technical Documentation Specialist plays a key role in our Digital Platform Services by supporting our Service and Product leads and their teams in creating clear and concise documentation and collateral to help our Digital Innovators create our next generation of products and solutions.  You will work on a range of strategic initiatives, covering platform services across our Digital Solutions Platform globally.  

The Platform Services team is a portfolio of enabling services that are managed as a collective Product. These services interact with other products (and services) as both a customer and technical architect to support/enforce consistent patterns across the Moata Platform. 

Opening Opportunities through Connected Thinking by: 

Responsibilities-

Producing High-Quality Documentation: 

• Collaborate with internal teams (such as developers, quality engineers, and product managers) to obtain an in-depth understanding of the product. 

• Create clear and concise documentation that meets applicable standards and is appropriate for its intended audience. 

• Write user-friendly content, including user interface text, online help, and developer guides. 
• Own and manage the Moata section (Platform Services) for the Digital Solutions Playbook (website) 
• Mock-up and then develop tutorials to assist end-users in using various applications effectively. 

Software Familiarity: 

• Working knowledge of Microsoft Office/365, SharePoint, GitHub and DevOps. 

• Familiarity with the Software Development Life Cycle (SDLC) and software development processes. 

• Experience with Content Management and Web design – Content Management Systems (CMS) 

• Experience in building multimedia resources and associated content for publication
• Manage multiple projects, prioritise tasks 

• Time management skills 

Content Analysis and Maintenance: 

• Analyse existing and potential content, focusing on reuse and single-sourcing opportunities. 

• Maintain the information architecture of documentation. 

Knowledge, Skills and Attributes 

Embrace our Progress, Respect, Integrity, Drive and Excellence (PRIDE) values by: 

• Self-Leadership: Taking responsibility for one's own behaviour and well-being. 
• Team Leadership: Motivating people to do great work. 
• Professional Excellence: Demonstrating a passion for continual learning  
• Communication: Confidently communicating in a way that is understood and is receptive to the opinion and views of others, written, verbal and visual. 
• Teamwork: Willingly work in cooperation with others. 
• Written Skills: The ability to produce clear and logical written communication and presentations in English 

Experience:  

• Demonstrable and relevant experience in technical writing for Developer Platforms and Software Products
• Be a team player and effective communicator, confident in capability, whilst able to recognise areas for their development and that of the people around them. 
• Think creatively and inspire others through the ability to clearly document and paint a clear picture which can be followed by a myriad of differing skill levels.
• They must also be highly adaptable in a multi-disciplinary environment with the ability to work across multiple products, services and teams.
• Quickly grasp complex technical concepts and translate them into easily understandable text and visuals.
• Prepares mock-ups to agree scope and iterates according to feedback
• Strong written skills in English. 

Interpersonal Skills: 

• Ability to communicate between developers, quality engineers, product managers and other internal stakeholders to gather feedback and documentable information. 

• Active listening, ability to build rapport and establish trust. 
• liaises with client to clarify aims of project brief, discusses media, software and technology to be used, establishes timetable for project and defines budgetary constraints 
• undertakes research into project, considers previous related projects and compares costs of using different processes 
• Ability to deliver high-quality documentation with meticulous attention to detail. 

Flexible working
At Mott MacDonald, we support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.

Our benefits package is designed to enhance your experience:

• Agile working
• Critical illness and compassionate leave
• Paternity Leave
• Group term life insurance, and Group medical insurance coverage
• Career mobility options
• Short and Long-term global employment opportunities
• Global collaboration and knowledge sharing