(Temporary) IT Workplace Support Analyst
At Mott MacDonald, we are driven by purpose and powered by brilliant people. As a trusted engineering, management, and development consultancy, we work with clients to solve complex challenges and deliver sustainable outcomes that make a meaningful difference for the communities we serve.
When you join us as an experienced professional, you will bring your expertise to work that matters while continuing to grow your career. You will collaborate with talented colleagues across disciplines and geographies, contribute your perspective, and help shape better outcomes through technical excellence, innovation, and integrity.
Build on your experience while helping shape what comes next. At Mott MacDonald, you'll work alongside talented people on complex and rewarding projects that make a real difference. We value fresh perspectives, encourage collaboration, and provide opportunities to expand your skills, take on new challenges, and grow your career. Whether you're deepening your technical expertise, broadening your leadership experience, or exploring new opportunities across our business, you'll be supported by a team that is committed to helping you succeed.
This is a 3-month contract position.
The Workplace Support Analyst provides deskside and remote IT support for PCs, end-user devices, and software within the region, reporting to the Workplace Support Lead or IT Manager.
Responsibilities include:
Deskside & On-Site Support
- Maintain and support PC hardware/software, printers, scanners, photocopiers, conferencing equipment, and other endpoint devices.
- Monitor and troubleshoot desktop issues (performance, connectivity, applications), manage virus outbreaks, and fulfill service requests (new PCs, moves, upgrades).
- Provide support for non-desktop IT equipment (network devices, servers, telephony systems, server rooms).
- Conduct routine and emergency site visits for IT incidents and infrastructure inspections.
Incident & Request Management
- Meet service level and operational targets for incident resolution and request fulfillment.
- Escalate potential service level breaches to the regional Head of IT.
- Keep stakeholders informed about ongoing incidents.
Collaboration & Coordination
- Work with local third-party service providers for troubleshooting and escalation.
- Allocate tasks to IT contacts and super users in remote offices, providing remote guidance.
- Document known errors and workarounds for Service Desk use.
Infrastructure & Projects
- Assist with network, server, and storage tasks under guidance from regional/global teams.
- Provide last-mile support for hardware installation/removal and problem diagnosis.
- Support IT projects and office moves.
- Report local infrastructure issues (e.g., server room safety) to relevant staff.
Compliance & Improvement
- Follow Mott MacDonald standards, policies, and regulations, including change management.
- Record all IT support work in the IT management system.
- Maintain accurate IT asset records.
- Identify service improvements and own actions within the Workplace Services Improvement Plan.
We invite applications from candidates with the following experience:
Education & Certification
- IT-related qualifications desirable.
- Microsoft Desktop training (MCSA for Windows Desktop preferred).
- ITIL Foundation Certificate highly desirable.
Knowledge & Experience
- Minimum 1 year of Desktop Support experience, ideally on a Service Desk.
- Strong knowledge of desktop environments (hardware, software, corporate apps).
- Experience in global organizations beneficial.
- Familiarity with ticketing systems and service-level environments.
- Knowledge of cybersecurity principles, frameworks, and threat mitigation strategies.
Personal Attributes
- Excellent customer service and communication skills.
- Ability to interact clearly and concisely with senior staff under pressure.
- Strong English language proficiency.
Bring your expertise, curiosity, and drive to make a difference. If you are ready to join a collaborative consultancy where your perspective is valued, your growth is supported, and you are empowered to lead with integrity, we would love to hear from you.
Benefits & Rewards
Individual pay is determined based on several factors such as work location, education, experience, and unique skills.
In addition to base salary, Mott MacDonald offers performance-based bonuses and a comprehensive benefits package, giving employees a direct connection to our success.
Our comprehensive benefits package is designed to support the health, wellbeing, financial security, and professional growth of our employees. Eligible employees have access to medical, dental, and vision coverage, FSA and HSA accounts, company-paid life insurance, short-term and long-term disability coverage, and a competitive 401(k) plan with company matching. We also provide paid time off, paid holidays, caregiver leave, employee referral bonuses, professional registration and membership reimbursements, and tuition assistance to support continued learning and career development.
Collaboration at Our Core
At Mott MacDonald, we believe great ideas happen when we're together. Our hybrid approach centers on an in-office culture, with most of your time spent collaborating face-to-face and a minimum of three days per week in the office. We balance flexibility with connection, so you and your manager can choose how to meet clients, team, and personal commitments.
Equal opportunity is the law.
We seek to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, creed, marital status, sexual orientation, gender identity, citizenship status or disability status.