Operations and systems

Successfully delivering your complex systems into service.

Bringing new transport infrastructure into service can be a complex challenge. Success depends on the proper integration and operation of many different interdependent components across the project lifecycle.

Our approach succeeds by shaping and delivering the technical expertise needed at every stage in your system’s progress. From understanding the right requirements at the project’s outset, through to enabling operational capability, seamless user experiences, and efficient maintenance.

With a single holistic integrated framework we empower you to deliver complex systems and infrastructure, leveraging the best of systems engineering, systems integration, systems assurance and operational readiness.

What can we do for you?

We work with public and private infrastructure owners and operators to deliver their complex systems into service, so that they can achieve their intended societal outcomes. We build confidence, assurance and clarity, often where there’s no precedent.

Years before the first passengers pay and get on board, and your first rolling stock leaves the depot, making informed and consistent decisions can influence better outcomes for you, your stakeholders, and your users.

Our systems engineering and integration approach can help prevent many of the challenges that major projects encounter. Avoiding costly delays to delivery because digital technologies fail to work well with physical assets, or late compromises in the outcomes achieved because maintenance and operations can’t align with the original aims and prove too costly.

By applying our holistic model and technical excellence, we enable you to define and understand the requirements for your systems, guide their design, and successfully deliver, integrate, test, assure and bring them into operation.

We do that by:

  • Realising your systems engineering and integration requirements

    Our experts work with you to define your project’s scope, objectives and needs, and to develop concepts for its successful operation. We leverage this to help define your system requirements and our interdisciplinary excellence to inform and create an effective design. Our staged approach supports you to undertake better systems engineering enter the construction process with greater confidence.

  • Establishing assurance and achieving operational readiness

    We enable you to successfully prepare your well-integrated systems for effective and efficient service. Our model builds progressive assurance, so you’ve got confidence at every point, even when it’s first-of-a-kind.

    This includes establishing and delivering staged testing processes – from subsystems into systems testing and commissioning. We support you to create and undertake safe and comprehensive trials - addressing risk, building your resilience and shaping operations.

  • Shaping successful operations

    Alongside expert engineering and design for your infrastructure assets and technologies, we help you identify and integrate the high-performance processes – for your organisation’s people, digital technologies, maintenance and asset management.

Ultimately, we help you to steward well-designed systems to become well-operated and run services in the long-term. 

Services we provide

Holistic systems design, integration and operations

Our multidisciplinary expertise and experience enables us to support better systems engineering, integration and operations at every stage of your project:

Our experience

  • Brisbane Metro, Australia
    For one of the fastest growing cities in the Asia-Pacific, Mott MacDonald designed, integrated and brought into operation a transformative Bus Rapid Transit system. The first-of-its-kind high capacity, high frequency new network involved shaping and establishing a new system that included innovative new technologies and ways of working. Mott MacDonald supported this from concept and design, and into its assurance and operational service. This included supporting the client to successfully and safely test, validate and commission Brisbane Metro.
  • Cross River Rail, Australia
    As part of a long-term partnership with Cross River Rail in Queensland, Mott MacDonald is supporting the integration, testing, commissioning and handover phases for this major rail project. Cross River Rail involves the construction of a new 10.2 km rail line, including 5.9 km of twin tunnels beneath the Brisbane River and CBD, four new underground stations at Boggo Road, Woolloongabba, Albert Street, and Roma Street.
  • Elizabeth Line, UK
    Creating a new line for London, the Elizabeth Line is one of the world’s most technologically advanced railways, employing more than 50 different systems, including first-of-a-kind technologies. We helped lead the station integration and worked on testing and commissioning of the 10 central London stations, from Paddington to Abbey Wood. Stations must operate in perfect synchronicity with routeways (track, mechanical, electrical and traction power), signalling and telecoms. Our integration team provided a central hub for planning and monitoring progress towards bringing the stations into use.
  • Vancouver SkyTrain, Canada
    Our team supported the delivery of the new Mark V model into service for Vancouver’s SkyLink, with new 47 new trains set to improve the passenger experience and potential for multimodal journeys. Mott MacDonald ensured the introduction of the new fleet was effectively and efficiently managed. This included developing its readiness roadmap – success criteria, acceptance pathways, simulation drills - undertake activity such as inspections, validations and feedback through the development and testing process, and supporting the client to navigate key issues like quality control.
  • Melbourne Metro Tunnel, Australia
    Melbourne’s Metro Rail Tunnel project is set to significantly improve journeys in Melbourne, enabling more frequent and reliable services to passengers to destinations with significant existing demand. As part of the AJM Joint Venture with Jacobs and Aurecon, Mott MacDonald’s team has supported the successful design, delivery, integration and entry-into-service for a major project that includes two new tunnels from the west of Melbourne to its south-east, five new underground stations, and the introduction of new signalling solutions. This includes the use of the European Train Control System (ETCS), leveraging Mott MacDonald’s deep expertise in this area.
  • NEOM, Saudi Arabia
    Mott MacDonald is the city infrastructure engineer for the first phase of THE LINE, which forms part of NEOM, the region taking shape in northwest Saudi Arabia. This includes driving management and control of vertical and horizontal structures and city utility systems, focussing on the efficiency and sustainability of the design for a functional, constructable and operable city.