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HR shared services manager

Job Profile

As a global engineering, management and development consultancy who have a workforce of over 16,000 people we believe that we are pioneers in making a sustainable difference to the world in which we live in.

As an employee owned organisation, we recognise that our people are at the epicentre of our success. We have a senior staff retention rate of over 90% and this is not only due to our employees having a stake - a voice! But our aim is not to make a large amount of profit for external stakeholders.

We have a collegiate and collaborative culture which values equality and diversity, and we take proactive steps to create an inclusive workplace. Together, we are opening opportunities with connected thinking. If this sounds like somewhere you'd like to work, click apply to continue with your application.

Job Description

We are looking for a HR shared service manager to develop our newly established HR Shared Service Centre (HRSSC). For this role you need to have experience of global mobility, visa and work permit applications/implementation and security clearance checks.

Key Responsibilities
You will motivate your 16-member strong administration team to deliver; professional, effective, and efficient HR transactional administration which supports our wider organisation, ensuring that business priorities are achieved in the most efficient way. Alongside leading and managing your team, you will; liaise with key stakeholders, senior managers, and your peers, perpetually seeking develop and improve KPI’s, SLA’s and the quality of customer service provided.

Other responsibilities include:
  • Propose and manage annual budgets
  • Retain and update workforce plan to ensure the numbers of staff and skills within the team comply with the plan
  • Implement ideas and theories which will influence the business into accepting changes to ways of working
  • Conduct regular 1-1’s with your team members and identify training needs by setting clearly defined objectives
  • Regularly seek feedback from stakeholders on the performance and productivity of the HRSSC to ensure that standards are being met and issues dealt with
  • Knowledge and understanding of HR Administration and Management Information (MI) reporting
  • Undertake other duties, training and or hours of work as may be reasonably required and which are consistent with the levels of responsibility of this role.

Candidate Specification

As the shared service manager, you will be expected to have a high level understanding of HR issues and strong knowledge of a HRSSC that provides transactional and administrative tasks to a complex/matrix organisation.Additionally, you will need to have strong knowledge surrounding HR issues, processes, and procedures. A thorough understanding of data protection legislation/UK employment law, it’s implications and the need to comply is also essential.

You will also need to have experience in the following areas:
  • Managing a team and able to demonstrate achievement of performance and efficiency benefits through excellent coaching and people development
  • Managing a budget and other resources
  • Have worked with SLA’s/KPI’s and working to deadlines
  • Providing MI reports, including providing the HRD with high quality information as required
Career Development
We understand that career development is a key factor when making the next step in your career. Direct career development opportunities include;
  • Worldwide opportunities to move onto HR/Management roles within divisions outside of the HRSSC
  • Generic evolution in terms of widening the scope of the HRSSC
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