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Engineering Application Specialist

Job Profile

Mott MacDonald recognizes technology as a key factor to developing innovative and sustainable lifecycle solutions in a multifaceted engineering environment.

Mott MacDonald’s support services are the driving force behind our organization enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach.

We are an equal opportunity employer and value diversity at our company. We do not discriminate, and take positive steps to create an inclusive culture.

Job Description

The Engineering Applications Specialist is responsible for the engineering applications in the Asia Pacific region. Working as part of the global Engineering Applications team within the IT department, the Specialist will offer valuable experience supporting existing technology and workflows as well as implementing emerging technologies. This role will assist with implementation, maintenance, and support of technology related to CAD, BIM, and related engineering applications. This role also partners with other IT groups to provide application support as it relates to software, network, security, and hardware maintenance.

Key Duties and Responsibilities:
  1. Actively manage tasks, incidents, and problems related to engineering applications such as AutoCAD, Revit, AECOsim, Civil 3D, Microstation, Infraworks, Navisworks
  2. Act as a point of contact for related issues and implement service improvements to continually improve the service
  3. Partner and coordinate with 3rd party vendors on incident escalation
  4. Provide 4th line support, maintain and troubleshoot engineering applications including Bentley Systems and Autodesk applications.
  5. Improve knowledge and capability within IT to support engineering applications.
  6. Support the Application Packaging team by providing guidance, and expertise on engineering application deployment requirements.
  7. Ensure Knowledge based articles are created and maintained to the correct technical standard.
  8. Provide written documentation, updates, and root cause analysis on Engineering Application incidents, and resolutions.
  9. Ensure all approved engineering applications are kept up-to-date on the IT Service Catalogue
  10. Work with Learning and Development to create training content on best practices, services, and methods.
  11. Research and Development new services, applications and workflows

Candidate Specification

  • Educated to degree level, preferably in an IT or engineering related discipline.
  • Experience in an IT Service Delivery environment in a large organization.
  • Understanding of standard software used in engineering design and how they inter-relate/interact with other programs and peripherals.
  • Incident, Problem and Change management.
  • Demonstrable experience of building strong and productive relationships with key business customers.
  • Experience delivering technical support in an engineering environment using Autodesk and Bentley products.
  • Excellent analytical and problem-solving skills
  • Formal accreditation in ITIL v3 or other best practice framework desired but not required.

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