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IT Analyst - Productivity Applications

Job Description

Key Duties and Responsibilities:
  • Providing Level 3 support for the Productivity Applications Team, including but not limited to components of the Office 365 service, especially SharePoint Online.
  • Providing Level 3 support for other areas of the Productivity Applications Team, including but not limited to internal document management systems and file servers.
  • Manage, monitor, and resolve incidents and requests in line with agreed internal Service Level Agreements.
  • Manage, monitor, and resolve problems in line with agreed internal Service Level Agreements
  • Collaborate with our third-party support partners to manage, monitor, and resolve problems, incidents and requests escalated to them
  • Ensure day-to-day activities and checks as part of the ongoing maintenance are carried out in a timely manner and provide input to a forward schedule of maintenance, upgrades, and projects
  • Ensure compliance with Mott MacDonald standards, policies and regulations. To work effectively with the Change Manager to ensure change does not happen outside of the Change Control process

Candidate Specification

Formal Education & Certification:
  • A relevant degree or equivalent is essential - BE/B Tech/MCA from a reputable institute.
  • ITIL V3 foundation is desirable
  • Experience in providing support in a global team as part of a multinational organisation.
  • Experience of Office 365 and SharePoint Online solutions by Microsoft.
Experience in:
  • SharePoint Online
  • SharePoint Online Search
  • One Drive for Business, including the sync client
  • Office 365 Pro Plus
  • Document management systems
  • File servers – capacity management and permission management
  • Running PowerShell scripts for administration purposes
  • Experience of IT service management processes.
  • Experience in SharePoint administration, configuration or content creation is desirable.
  • Experience in SharePoint administration, configuration or content creation is desirable.
  • Formal accreditation in ITIL v3 or other best practice framework.
  • Other IT certifications.
Personal Attributes:
  • Excellent English communication skills – verbal and written.
  • Excellent interpersonal skills.
  • A motivated team player to work as part of the team to meet deadlines.
  • Superior analytical, evaluative, and problem-solving abilities.
  • Logical and analytical approach to problem solving and finding solutions.
  • Ability to multi-task and prioritize when under pressure with proven track record in achieving SLAs.

Job Profile

Mott MacDonald’s support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach.

The application process
Read the information provided and if it sounds like the right role for you please apply online as soon as possible. Our online application process takes about 10 minutes and you'll need to upload your CV/resume. You have the option to upload a cover letter – to help explain why you're interested in applying for this role.

Equality, diversity and inclusion
Equality, diversity and inclusion (EDI) are at the heart of our organisation. We are an equal opportunity employer and do not discriminate, rather take positive steps towards creating a diverse and inclusive working environment. You can learn more about it here!

Flexible working
At Mott MacDonald, we support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.

We can offer

  • Agile and safe working environment
  • Competitive annual leave and sick leaves
  • An annual professional institution subscription
  • Annual company performance bonus scheme – Subject to company performance
  • Group Life insurance, Personal accident and medical insurance coverage
  • Short- and Long-term Global employment opportunities
  • Global collaboration and knowledge sharing
  • Digital Innovation and Transformation

We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have opportunity to contribute.

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