We work closely with our customers from the outset to deliver their specific policy, operational and business objectives. Our consultants have undertaken studies for both public and private sector clients to assess existing and proposed transport networks, optimising route alignments, advising on the feasibility and demand, revenue forecasting, and the economics and financing of such schemes.
We understand the interactions between transport and other facets of life. Our access to strategic land-use/transport models allows us to advise on the strategic effects of transport plans in terms of modal split and accessibility. We can model the operational effects of transport plans at a network level and their impacts on air quality, noise, vibration and other aspects of transport-related nuisance.
Human factors
Metros are an everyday experience for millions of people in urban environments going about their working lives. All users, operators and passengers, should feel comfortable during their work or on their commute. Through human factors studies we can examine factors that affect performance and assess the potential impact on error and system risk.
We recognise the importance of making the travel experience as pleasant and stress-free as possible. Accordingly, much attention is given to such features as the architecture and retail facilities at stations, the ease of ticketing, effective and up-to-date communications on train arrivals, including information on connections.
We have a proven track record in managing human factors issues from the beginning of a project through design, implementation and operation. We incorporate all aspects of the operator’s involvement, including allocation of function between operator and equipment, display and control system design, communications facilities, work place layout, operator workload, and conditions of the working environment. Among our projects is a commission for London Underground to address the psychological factors of staff and passengers in crowded underground stations as well as the flow of passengers that could be expected through stations and facilities.