IT Manager - Security Operations

Location/s: Newcastle, UK
Recruiter contact: Erinda Hazizi

Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. 

We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance – we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. 

Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you’re surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant.

About the business unit 

Mott MacDonald’s support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach.  

Overview of the role

Working closely with the IT Operations Centre Management, the Security Operations Manager will oversee the day-to-day operation of the 2nd/3rd line IT Support Service for security related items. 

This role will be based in one of our Global IT Operations Centre based in either Chennai or Newcastle. The Security Operations Manager will play a pivotal role in ensuring that our Security employees are fully focused on ensuring that security threats are managed and prevented to ensure the integrity of the Mott McDonald IT estate. They are also to maintain high levels of customer service while adhering to Mott MacDonald's policies and procedures.

Key duties and responsibilities include:

• Secuity Operations Management: Manage and monitor operational security activities covering OLAs, SLTs in line with our KPI’s
• Security Policies and Procedures: The Security Operations manager establishes and enforces security protocols, policies, and procedures to protect lives and property
• Emergency Response: Educating employees on emergency response actions and ensuring safety regulations are followed
• Incident Management: Knowledge of ITIL methodology. Proficient in handling incidents, prioritizing tasks, and resolving issues promptly
• Incident Assessment: Assessing incidents to formulate strategies that prevent future occurrences. Review and collate incident analysis and service review activities to feed into service improvement initiatives and identify continual service improvements
• Breach Prevention: Offering recommendations to prevent future security breaches and to improve the security of the Mott MacDonald IT estate
• Leadership and Team Management: Managing a team of security analysts, assigning tasks, and ensuring productivity
• Motivational Skills: Inspire and guide team members to achieve goals and maintain a positive, collaborative work environment
• Customer Service: Deliver an outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication within the agreed SLA’s

Candidate specification

Essential:

• Experience managing people and high-performing teams
• Knowledge of basic IT Security threats and principles (Malware, Phishing, Vulnerabilities)
• Knowledge of IT security tools (Tenable IO, Nessus, Defender, Microsoft security consoles, Zscaler, SIEM, etc)
• Experience in handling issues related to permissions, security, access, active directory
• Experience of handling security incidents related to Microsoft cloud and Windows operating system environments
• Excellent verbal and written skills
• Exceptional customer service skills

Desirable:

• Graduate or equivalent qualification in IT related discipline
• Knowledge of ITIL Service Management best practices
• Experience of using Service Now or Remedy (or equivalent)
• ITIL V3/V4 foundation certification
• Experience of working in a global organisation

Personal attributes:

• Passionate about technology and learning
• Ability to balance demands and priorities and think clearly under pressure
• Attention to detail and a focus on quality
• Excellent conflict resolution, communication, and collaboration skills
• Logical and analytical approach to solving problems

UK Immigration

Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.

Agile working  

At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well-being, flexibility, and trust.

Equality, diversity, and inclusion 

We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute.

Accessibility

We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at reasonable.adjustments@mottmac.com and we will talk to you about how we can support you.

We offer some fantastic benefits including:

Financial wellbeing

• We match employee pension contributions between 4.5% and 7%.
• Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary.
• Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury.
• Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing.
• As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes.

Employee Ownership

• Our employee ownership model means no external investors, just us, creating a culture of shared success.
• Our employees have a stake and a voice in our business, giving them a direct connection to our success through our personal and group performance bonuses.
• As your career grows, so does your stake, recognising your long-term impact and contribution.
• Your voice matters, with the opportunity to connect directly with senior leadership through formal channels to help shape our future.
• For our senior roles you will have a direct pathway towards ownership from day one.

Health and wellbeing

• Private medical insurance for all UK colleagues.
• Health cash plan to support you with every day health costs and treatments.
• Access to Peppy, providing free support from menopause experts for all UK colleagues.
• A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family.
• Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too.

Lifestyle

• A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme.
• Holiday entitlement increased to a minimum of 35 days after 5 years’ service.
• Variety of employee saving schemes and discounts from high-street retailers.

 Enhanced family and carers leave

• Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave.
• Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay.
• Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid.

Learning and development

• Primary annual professional institution subscription.
• A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options.

Networks, communities, and social outcomes

• Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities.
• Make a difference within our communities through our social outcomes.

Apply now, or for more information about our application process, click here.