IT Solutions Specialist - Microsoft Applications

Location/s: Newcastle, UK
Relocation supported: Not supported, but internal applications are welcome
Recruiter contact: Laura Kennedy

Mott MacDonald

Mott MacDonald is a global engineering, management, and development consultancy committed to delivering impactful work that shapes the future.

We are a team of over 20,000 experts working across the world in more than 50 countries.
We are proud to be part of an ever-changing global industry, delivering transformative work that’s defining our future. It’s our people who power that performance. As an employee-owned business, we invest in creating a space for everyone to feel safe and valued and empowered with the right tools and support. 

Whether you want to pursue excellence in your specialism or broaden your experience with flexible roles across our business, you’ll be connected to a community of global experts championing you to be your best. Join us and shape your story with Mott MacDonald, where everyone has the opportunity to be brilliant.

Overview of the role

Work as part of a team to ensure the stable and efficient delivery of the services within the Microsoft Applications Delivery Team, with an emphasis on the components of the Microsoft 365 service / Power Platform, Dynamics and Fabric. You will have solid technical experience in all aspects of delivering change and maintaining IT systems. 

Key duties and responsibilities include

• Providing 4th level support for products in the portfolio of services provided by the Microsoft Applications Delivery Team, with an emphasis on the components of the Power
• Platform and Fabric
• Providing level three and four support for products in the portfolio of services provided by the Microsoft Applications Delivery Team, outside of the Microsoft suite.
• To take ownership of selected services within the Microsoft Applications Delivery Team portfolio Power Platform and Fabric and move them through their service lifecycle.
• Develop long strategies, continual service improvements to facilitate the improvement of Microsoft Power Platform and Fabric through the service lifecycle.
• Proactively seek out information from the Microsoft Community to ensure that we are aware of the roadmap for the Microsoft 365 service / Office 365 Service.
• Work with Internal teams and vendors to deliver new IT applications into the Mott MacDonald
• Ensure compliance with Mott MacDonald standards, policies, and regulations. To work effectively with the Change Manager to ensure change does not happen outside of the Change Control process.
• Help design and implement application delivery strategies, including deployment pipelines, release management processes, and automation frameworks.

Candidate Specification

Essential

• Experience of working in an IT Applications team. 
• Understanding and experience of an IT Applications support model 
• Broad knowledge of Microsoft Applications especially the Office 365 components, including but not limited to: 
• Power Platform and Fabric  
• MS Dynamics 365 
• The Office 365 tenant 
• Office 365 Groups 
• Office 365 Applications 
• Experience of IT service management processes. 

Desirable

• Experience of working in an IT Applications team as part of a multinational organisation 
• Experience in service ownership 
• Microsoft Power platform and Dynamics 365 MP 
• Basic Project Management skills 
• Business Analysis skills 
• Application development skills 
• Microsoft IT certifications 
• A relevant degree or equivalent is highly desirable or a BE/B Tech/MCA from a reputable institute. 
• MCSA or MCSE or relevant certification in Microsoft Office 365 
• ITIL V3/V4 foundation certification  

Personal Attributes 

• Passionate about technology and learning. 
• Ability to balance demands and priorities and think clearly under pressure. 
• Attention to detail and a focus on quality. 
• Excellent conflict resolution, communication, and collaboration skills. 
• Logical and analytical approach to solving problems.

We are actively recruiting a diverse workforce that is reflective of the communities we serve. We recognise that differences in ability, skills and experience are a strength and encourage applications from people of all backgrounds. 

UK Immigration

Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.

Agile working  

At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well-being, flexibility, and trust.

Equality, diversity, and inclusion 

We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute.

AI Usage

At Mott MacDonald, we see the value AI can bring, but we take a people-first approach to hiring. While AI tools can help candidates prepare and build confidence, every application and hiring decision is reviewed by our recruitment and hiring teams. We encourage the responsible use of AI while ensuring we get to know the real person behind the application.

Accessibility

We want you to feel supported and able to perform at your best throughout our recruitment process. If there is anything we can do to make applying or interviewing with us more accessible, please contact us at reasonable.adjustments@mottmac.com and we'll be happy to discuss how we can help.

We offer some fantastic benefits including:

Financial wellbeing

• We match employee pension contributions between 4.5% and 7%.
• Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary.
• Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury.
• Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing.
• As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes.

Employee Ownership

• Our employee ownership model means no external investors, just us, creating a culture of shared success.
• Our employees have a stake and a voice in our business, giving them a direct connection to our success through our personal and group performance bonuses.
• As your career grows, so does your stake, recognising your long-term impact and contribution.
• Your voice matters, with the opportunity to connect directly with senior leadership through formal channels to help shape our future.
• For our senior roles you will have a direct pathway towards ownership from day one.

Health and wellbeing

• Private medical insurance for all UK colleagues.
• Health cash plan to support you with every day health costs and treatments.
• Access to Peppy, providing free support from menopause experts for all UK colleagues.
• A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family.
• Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too.

Lifestyle

• A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme.
• 10 days additional paid leave for Armed Forces Reservists and Cadet Force Adult Volunteers.
• Holiday entitlement increased to a minimum of 35 days after 5 years’ service.
• Variety of employee saving schemes and discounts from high-street retailers.

 Enhanced family and carers leave

• Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave.
• Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay.
• Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid.
• We offer policies and dedicated support to help military families balance service life with career and wellbeing.

Learning and development

• Primary annual professional institution subscription.
• A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options.

Networks, communities, and social outcomes

• Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities.
• We are proud signatories of the Armed Forces Covenant and Gold Award holders in the MOD Employer Recognition Scheme, supported by our dedicated internal Armed Forces Network. 

  If you're a service leaver, veteran, reservist or member of a military family, you can connect with our people through Connectr  to ask questions, gain career insights and learn more about opportunities at Mott MacDonald.

• Make a difference within our communities through our social outcomes.

Apply now, or for more information about our application process, click here.