Digital consulting

Driving digital transformation.

As an infrastructure owner and operator, you know that data and digital technologies can have a transformative effect on how you manage assets, serve customers and make decisions.

However, the limitations of existing processes, siloed data and a complex supplier landscape can make it difficult to see how to bring about change.

You need a partner who understands the context in which you operate, can grasp your strategic objectives and challenges, and can help you set a direction and make plans to unlock the value of information at every level of your business.

What can we do for you?

We combine our domain experience with digital expertise to harness the power of data and digital technology across your operation and systems. We can:

Increase your digital capability

We work with you to develop a strategy for how digital technologies will enhance each part of your organisation and formulate clear plans for getting there.

Utilise data as an asset

We can show you how to make the right data available in the right places for your people to use it for maximum value.

Enhance systems and processes

We help you consolidate and upgrade technologies and optimise processes and interactions to achieve better decision making and performance.

Uphold digital responsibility

We facilitate the use of artificial intelligence in a responsible way, to extract actionable insight and augment human understanding.

Services we provide

Transforming projects with cutting-edge digital consulting

We recognise that organisations start at different levels of digital maturity and have varied objectives and ambitions. We will partner with you and use our infrastructure insight to fully understand the complexities of your business challenges and empower organisational improvement.

We can:

Assess your current digital capabilities to establish the baseline for your change programme.
Help build a business case for change based on a practical understanding of key strategic outcomes, your existing capabilities and insight into how you operate.
Formulate a digital blueprint for how your assets, people and digital technologies should ideally interact to produce the most desirable system-wide outcomes.
Draw up roadmaps for change, broken down into discrete and time-limited projects and objectives, to plan how to achieve transformation in line with your strategy.
Produce a skills and capability framework showing how skills, job roles and teams will need to adapt to support your digital and data strategies.

We can:

Map the data requirements of each part of your business and operation, understanding where data adds value and identifying gaps and areas for improvement.
Define your enterprise architecture using the principles of The Open Group Architecture Framework (TOGAF).
Connect up and develop data sources and digital models to create an integrated digital twin of your assets, acting as a single source of truth for data across the organisation.
Apply analytics and data science, including artificial intelligence tools where appropriate, to extract actionable insights from your data.
Help you apply suitable data governance to keep data secure, current and accessible to people at the right level to use it effectively.
Establish and amend job roles for people acting as custodians of data in your organisation, and advise on training and development of relevant skill sets.

We can:

Evaluate your technology stack to reveal where consolidation, optimisation or upgrades could help achieve objectives.
Help you appraise the available technology options for filling in any gaps, and work with suppliers to develop bespoke solutions where needed.
Connect and integrate operating and information technologies so that physical and digital systems interact in a way that is accessible and produces suitable alerts to staff.
Advise you on the people aspects of technology adoption, including amendments to job roles, staff training and establishing new interfaces between teams.
Build the resilience of your digital operations by assessing risks and vulnerabilities and establishing back-up processes.

Our people

Meet the team

Our experience

We’ve supported infrastructure organisations in many sectors, across both new and existing assets and systems, helping them develop strategies and practical plans to enhance their digital capabilities for better operation and outcomes. Some of our recent work has included:

Centre for Digital Built Britain and Connected Places Catapult, UK

Through our involvement in these cross-sector initiatives – led by our chief technology officer, Mark Enzer – we have championed the development of integrated digital twins in the built environment in the UK and beyond, establishing principles, guidelines and standards by which data management and digital connectivity can be managed and governed now and in the future.
Denver Water lead remediation, Colorado, USA

MMFIT, our innovative digital field inspection tool, allowed field workers to enter data on service lines into their laptop or tablet, map the data visually using geographic information systems (GIS), and automatically populate a GIS database and work order system for allocating resources.
Elizabeth Line, London, UK

As part of our work supporting the delivery of the Elizabeth Line, we led the integration of the railway’s digital and physical infrastructure. We brought operational technology and IT systems together in a single systems and information architecture and delivered end-to-end IT systems and remote monitoring systems that would support operational and business priorities.
Nuclear Decommissioning Authority, UK

We helped develop a digital strategy uniting the various operating companies in the NDA group and showed how it could become a data led, digitally enabled organisation. A digital operating model was created setting out governance of digital decisions across the organisation, and a digital skills and capabilities framework was developed, including required roles and training plans to support the upskilling of staff to make the digital strategy a reality.
Smart Infrastructure Index

Our online self-assessment tool for measuring the digital maturity of a business is used globally by clients worth over £385bn (US$458bn) and is used by the UK’s Infrastructure Client Group for its annual benchmarking exercise.
Transport for London, UK

As part of our work to transform asset management within London Underground, we highlighted a significant opportunity for TfL to make better decisions by improving its data and digital capabilities across the asset lifecycle. We benchmarked the client’s digital maturity and developed a comprehensive roadmap that would take them to their vision of a digital twin.